Fortunately, most system issues aren't critical. However, security patches, new legal requirements or marketing innovation usually can't wait. When an emergency comes up, you need your technical partner to be available and on it right away.

With this in mind, we have created two support options, depending on how quickly you need assistance. A combination of both ensures your system is promptly supported in case anything comes up:

Response within 48h guaranteed
Critical Support

Response from an engineer is guaranteed within 2 business days.

  • Plan rate: $190/h
  • Monthly use-it-or-lose-it plan
  • Minimum: 1h/mo. for 12 mo.
4h response time guaranteed
Emergency Support

Response from an engineer is guaranteed within 4 business hours.

  • Plan rate: $250/hr
  • Monthly use-it-or-lose-it plan
  • Minimum: 1h/mo. for 12 mo.

 

If you are instead looking for planned assistance, then please head over to our Continuous Innovation™ plans.

 

Would you like for someone to have your back?
We're ready to help.


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