A national public health organization was preparing for a high-stakes, multi-million dollar campaign designed to connect with a mobile-first, Gen Z audience. Backed by science, media investment, and mission clarity, success hinged on digital experience — and it had to deliver immediately.
Thousands of new users needed to be able to register within days of the campaign launch. Yet, the platform powering this push was dated, fragmented, and ill-equipped to meet modern expectations. Key features like phone-only registration, SMS onboarding, and Single Sign-On (SSO) were unfinished. A mandatory domain switch, essential for rebranding, risked breaking logins for thousands — including enterprise partners with SSO-based access.
The site had to be fast, intuitive, and trustworthy — on any device, at scale. And it had to work on day one.
Solving this challenge meant balancing stability with progress.
To align with the mobile-first campaign strategy, we delivered a fully responsive homepage redesign — modernizing fonts, colors, and layouts. Launched in sync with the campaign, the update also introduced support for localization.
Maintaining uninterrupted SSO during the domain change was a major technical hurdle. We developed a workaround to persist federated identity sessions across domains. Extensive experimentation with cookie behavior, tokens, and redirects led to a stable cross-domain login experience — preserving continuity for enterprise users.
We assisted with integrating the client’s custom application with Mobile Commons for mobile user registration. This gave the client tighter control over user engagement. The registration process was re-engineered as a dynamic, two-step form that responded to SMS responses in real time. We also collaborated with Mobile Commons to develop a custom API endpoint for clearing data from fields, a key missing capability.
To support sponsored users logging in through external identity providers (SimpleSAML), we ensured role-based access persisted through backend changes. Multiple user types (e.g., free, sponsored, essential) retained correct permissions throughout the transition.
We implemented:
Throughout, the work was collaborative and adaptive. We operated in tight feedback loops with the client’s team, testing ideas quickly, sharing progress transparently, and responding to real-time shifts with clarity. Where others saw risk, we brought calm and confidence — ensuring that the platform not only worked, but felt trustworthy.
The campaign launched on time — and without disruption.
If you’ve ever faced a high-stakes launch on top of legacy tech, you know how easily things can go sideways. But with the right mindset, and the right people, success is still possible, even under the toughest constraints. Read more about Six Feet Up’s App Dev expertise.
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